SweetHive Terms and Conditions

1. Who we are

SweetHive is a collaboration platform operated by Werea S.r.l., via Durando 39, 20158 Milano, Italy ("SweetHive", "we", "us"). You can reach us at info@wiredenterprise.eu. These Terms and Conditions ("Terms") govern your access to and use of our services, applications, client software and websites (the "Services").

2. Your agreement with us

By creating an account or using the Services you agree to these Terms and acknowledge our Privacy Policy, which explains how we collect and use your information. If you use the Services on behalf of an organization (for example through a hive managed by your employer), you agree to these Terms on behalf of that organization, and you confirm you have the authority to do so.

The Services are not intended for, and may not be used by, people under the age of 16. By using the Services you represent that you are over 16 or that you have verifiable parental consent where the law of your country allows use below that age.

3. Your account and security

You are responsible for safeguarding your credentials and for all activity on your account. Keep your password confidential, keep your account information current, and notify us promptly at info@wiredenterprise.eu if you suspect unauthorized access. If you sign in with a third-party identity provider (such as Google), your use of that provider is governed by its own terms, and you authorize us to receive your basic profile information (name, email address, profile picture) to create and operate your account. If you sign up with an email address provisioned by your employer, your employer may be able to restrict or block your use of the Services.

4. Your content and your permissions

When you use the Services you provide us with content such as files, notes, links, tasks, events, messages, emails you share into the platform, and contacts ("Your Content"). Your Content is yours. These Terms do not give us any ownership rights to Your Content, except for the limited rights that enable us to offer the Services.

You grant us the permissions we need to do things like host Your Content, back it up, index it for search, generate previews and thumbnails, and share it when you ask us to. Our Services also include collaboration and productivity features that may require our systems to access, store and scan Your Content. You give us permission to do those things, and this permission extends to our affiliates and to the trusted service providers we work with (see the Privacy Policy for the list of processing roles).

5. Hives, contexts and sharing

SweetHive is built around shared spaces ("hives" and "contexts"). Content you post or share into a shared space is visible to the other members of that space according to the membership and group rules configured by its administrators. Administrators of an organization's hive may be able to manage, moderate or remove content within their hive and manage its membership. Think carefully about what you share and with whom; sharing decisions are your responsibility.

6. Acceptable use

When using the Services you agree that you will not:

• break the law, or infringe the rights of others, including intellectual-property, privacy and publicity rights;
• upload or share content that is unlawful, defamatory, harassing, hateful, or that exploits or harms minors;
• probe, scan, or test the vulnerability of any system, breach or circumvent authentication or security measures, or access non-public areas of the Services;
• interfere with the operation of the Services, including by transmitting malware, spamming, mining cryptocurrency, or imposing an unreasonable load on our infrastructure;
• access or search the Services by any means other than our publicly supported interfaces (for example, scraping);
• impersonate any person or misrepresent your affiliation with any person or entity;
• sell, resell or lease the Services without our written consent.

We may review conduct and content for compliance with these Terms, but we have no obligation to do so, and we are not responsible for the content people post and share via the Services.

7. AI features and EU AI Act transparency

The Services include artificial-intelligence features, such as context agents, AI-assisted summaries and digests, drafting assistance, and content extraction ("AI Features"). This section is written to align with the transparency principles of Regulation (EU) 2024/1689 (the "EU AI Act"), in particular Article 50.

• You are informed when you interact with AI. Surfaces where you converse with or receive output from an AI system are identified as such in the product.
• AI output can be wrong. AI-generated content — including summaries, transcripts, extractions and drafts — is machine-generated, may be inaccurate or incomplete, and is provided to assist you, not to replace your judgment. Verify AI output before relying on it or publishing it.
• Human oversight is built in. Agent access is scoped by the permissions and capability level you grant (for example read-only, read-and-draft, or publish with explicit confirmation), and you can review, edit, stop or revoke agent access at any time.
• Provenance. Content posted through an agent is attributed to the responsible user, and we are progressively adding machine-readable marking of AI-generated content.
• Prohibited uses. You must not use the AI Features for practices prohibited by Article 5 of the EU AI Act (for example manipulative techniques causing significant harm, social scoring, or untargeted scraping of facial images), nor to produce deceptive synthetic media without the disclosures the law requires.
• High-risk uses. If you deploy the Services or its AI Features in a context that is high-risk under Annex III of the EU AI Act (for example employment decisions or access to essential services), you act as the deployer of that use: you are responsible for the corresponding obligations (including human oversight and impact assessment) and you must inform us at info@wiredenterprise.eu before doing so.
• Data used by AI Features. Content processed by AI Features is handled as described in our Privacy Policy. Agents can only access content within the scope you or your administrators grant them.

SweetHive designs its AI Features to support our customers' compliance with the EU AI Act. This section describes our transparency practices and your responsibilities; it is not legal advice and not a certification of compliance for your specific use.

8. Third-party services and integrations

The Services let you connect third-party services (for example Google Gmail, Calendar and Drive) and install applications from our marketplace, including applications built by third parties. Connections are established only with your consent, use the minimum scopes we can request, and can be revoked by you at any time from the platform or from the third party's security settings. Third-party services and applications are governed by their own terms and privacy policies; we are not responsible for them.

9. Paid plans and billing

You can add paid features to your account or hive (a "Paid Account"). Payments are processed by our payment provider (Stripe); we do not store full card numbers. We will bill you from the date you convert to a Paid Account and on each periodic renewal until cancellation. You are responsible for applicable taxes, and we will charge tax when required. You may cancel at any time, but amounts already paid are not refunded unless the law requires it. If you don't pay on time we may suspend the Paid Account or reduce it to free-plan levels. If we change our fees, we will give you advance notice via the email address associated with your account before the change applies to you.

10. Our intellectual property

The Services are protected by copyright, trademark, and other EU and foreign laws. These Terms do not grant you any right, title or interest in the Services, in others' content in the Services, or in SweetHive's trademarks, logos and other brand features. We welcome feedback, but we may use comments or suggestions without any obligation to you.

11. Copyright complaints

We respect the intellectual property of others and ask that you do the same. We respond to notices of alleged copyright infringement that comply with the law, we may delete or disable content alleged to be infringing, and we may terminate the accounts of repeat infringers. Our designated agent for notices of alleged copyright infringement is: Copyright Agent, Werea S.r.l., via Durando 39, 20158 Milano, Italy — info@wiredenterprise.eu.

12. Beta and experimental features

We sometimes release features identified as beta, preview or experimental. They are provided for evaluation, may change or be withdrawn at any time, may be subject to additional terms, and are provided "as is" without any warranty, to the maximum extent permitted by law.

13. Termination

You are free to stop using the Services at any time and may delete your account from the settings. We reserve the right to suspend or terminate your access if you materially or repeatedly breach these Terms, if your use would cause us legal liability or disrupt the Services or others' use of them, or if we discontinue the Services. Except for Paid Accounts, we may also terminate and delete accounts that have not been accessed for 12 consecutive months — we will notify you at the email address associated with your account before doing so.

14. Services "as is"

We strive to provide great Services, but there are things we cannot guarantee. TO THE FULLEST EXTENT PERMITTED BY LAW, SWEETHIVE AND ITS AFFILIATES, SUPPLIERS AND DISTRIBUTORS MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SERVICES. THE SERVICES ARE PROVIDED "AS IS." WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Some places do not allow the disclaimers in this paragraph, so they may not apply to you. Nothing in these Terms limits any mandatory consumer rights you have under the law of your country of residence.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, EXCEPT FOR LIABILITY ARISING FROM SWEETHIVE'S OR ITS AFFILIATES' FRAUD, FRAUDULENT MISREPRESENTATION, GROSS NEGLIGENCE, OR WILFUL MISCONDUCT, IN NO EVENT WILL SWEETHIVE, ITS AFFILIATES, SUPPLIERS OR DISTRIBUTORS BE LIABLE FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR (B) ANY LOSS OF USE, DATA, BUSINESS OR PROFITS, REGARDLESS OF LEGAL THEORY, WHETHER OR NOT SWEETHIVE HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SWEETHIVE'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF €20 OR THE AMOUNTS PAID BY YOU TO SWEETHIVE FOR THE PAST 12 MONTHS OF THE SERVICES IN QUESTION. Some places do not allow the types of limitations in this paragraph, so they may not apply to you.

16. Resolving disputes

Let's try to sort things out first: before filing a claim against SweetHive, you agree to try to resolve the dispute informally by contacting info@wiredenterprise.eu; we will try to do the same by contacting you via email. If a dispute is not resolved within 15 days of submission, you or SweetHive may bring a formal proceeding. Any judicial proceeding to resolve claims relating to these Terms or the Services will be brought in the courts of Milan, Italy, and both parties consent to venue and personal jurisdiction there — except where overriding mandatory consumer law gives you the right to sue, or be sued, in the courts of your place of residence.

17. Controlling law

These Terms are governed by Italian law, excluding its conflict-of-laws principles, unless a mandatory law of another jurisdiction requires otherwise.

18. Entire agreement, severability and assignment

These Terms constitute the entire agreement between you and SweetHive with respect to their subject matter and supersede any prior agreements on that subject. They create no third-party beneficiary rights. Our failure to enforce a provision is not a waiver of our right to do so later. If a provision is found unenforceable, the remaining provisions remain in full effect and an enforceable term reflecting our intent as closely as possible will be substituted. You may not assign your rights under these Terms; we may assign ours to an affiliate, subsidiary, or successor in interest of any business associated with the Services.

19. Changes to these Terms

We may revise these Terms from time to time and will always post the most current version in the app and on our website. If a revision meaningfully reduces your rights, we will notify you in advance (for example by messaging the email address associated with your account). By continuing to use the Services after revisions take effect, you agree to be bound by the revised Terms.